5 Minute Shoot with Veronika – Equipment Failure
Had another outdoor shoot with Veronika. Typical AlienBees 2x B800 setup. This location was more remote and there was no power available. I used my Innovatronix ExplorerXT and it worked great for about 5 minutes then it went DEAD. I finally realized that after owning the unit for about a year, the unit was deffective and it has never charged correctly. I always thought it was wierd that the charging LED never stayed lit for more than about 30 seconds but I thought it was still charging because it had always worked fine. After this shoot, I now finally understand that I have just slowly been depleating the charge of the batter over a year long period and that it has never really been charged since I have owned it. I now have a completely useless, dead external power pack that is out of warranty and no longer a winner in my opinion. Even better, I can’t get a hold of Innovatronix for support or anything. I’ve emailed and called with no luck. I guess you get what you pay for.
I purchased a Paul C Buff external power source today. I have a feeling it will perform much better.
Hello Keith, this is Glen Dedicatoria from Innovatronix. I am sorry to read your post and it seems that you have reported this but never got a response? For concerns such as this, we make it a point to answer them asap. And I apologize for communication lapses. If it is not too late, please let us know the problem of you unit and we can provide the necessary support, and would like to re-establish the contact again.